New call centre success creates further local jobs

We are celebrating the success of our new call centre and are now looking to recruit further staff to accommodate an increase in demand for smart meters in homes.

The call centre is part of a five-year contract won by our sister company, Providor, part of the Lakehouse Group, to provide smart meter services for one of the ‘Big Six’ energy companies. The remit of the call centre is to deliver the UK-wide smart meter telesales services.

 In its first month, the call centre has exceeded our appointment booking target by 17%. It has also surpassed our target to secure 85% capacity of engineers’ time, instead scheduling 95% of our capacity. This is a significant achievement with staff getting used to a new project and new systems.

 The centre created 30 local jobs when it launched last month and we are hoping to double that to 60 to accommodate the growing interest nationwide in smart meters in the home. Smart meters are becoming more prevalent in response to a new government legislation which aims to fit 53 million digital gas and electricity meters in 30 million premises (households and businesses) by 2020 across Wales, Scotland and England. There have already been 3.6 million installations in Great Britain so far.

Smart meters are a great energy saving measure allowing consumers and smaller businesses to monitor their gas and electricity more closely and help them understand their bills and what’s costing them, and will have a direct impact on their bill at the end of the month.

 Our operations director, Colette Costello, said: “The success of the call centre in its first month is phenomenal. Despite it being a new team, working with new systems and techniques, all staff have exceeded our expectations.

“Consumers are becoming more savvy when it comes to their energy consumption and how they can save money, and smart meters are being seen as a logical solution to monitor that, which is why take up is so high for appointments following our calls.”

The call centre is open from 8am until 10pm Monday to Friday and 8:30am until 6pm on Saturdays. Flexible hours and shift work means that the call centre’s work ethic is suitable for a variety of people, from students, and Saturday jobs, to stay at home parents looking for a few hours’ work a week.

If you would like to find out more about working at Orchard Energy contact Lisa Kingswell on 0844 581 0844, or to apply for a position in the call centre email your CV to